Q: If a supervisor sets an arbitrary rule that’s not in the handbook, or asks me to do something I don’t agree with, is it a good idea to ask for it in writing?
A: Whenever we feel the need to ask for something in writing, it implies lack of trust.
Don’t get me wrong, when it comes to the employment relationship I’m a strong proponent of things in writing: Offer letters, signed employee handbooks and applications, obtaining approvals and consent. That’s just how business is done. But once the employment relationship is established, if you’re feeling the need to “get it in writing”, there may be a larger problem.
Back to trust. Supervisors are allowed –even expected- to change or impose new rules to adjust to business needs. Let’s say schedules are changed, or your department is no longer allowed to use cell phones while at work. This change can be announced verbally. And if there’s a healthy work environment and everyone understands the rationale for the change (even if they disagree) the new rule stands. Verbal directives carry full authority, and employees normally shouldn’t feel the need of getting them in writing. Can you still ask for it? Sure, but doing so implies, “I don’t trust your word, and I need to protect my self from your motives”. The result? The supervisor may or may not grant your request, but will almost certainly be offended. No matter what, you’re request implies mistrust and will create tension.
I’m not naïve; I know there are some rogue supervisors, out there. So, if you find yourself wishing you had things in writing –either because you’re uncomfortable with what’s being asked of you, or because there’s mistrust or fear—it means something is wrong. Time to look elsewhere and move on.
Tip – One way to get something in writing with less chance of making waves, is for you to write an informal email to the supervisor, “Just confirming, these are my new hours”. Or if you have need to cover your assets, “Just confirming I’m giving a 50% discount to Mr. Smith”. Keep it casual and avoid judgmental language. Print and store.
© Copyright Eva Del Rio
