Q: Last week, you said that asking for things in writing is not always necessary, especially if there is trust in the employment relationship. But how about when management makes promises about pay or promotions? Shouldn’t you ask for that in writing?
A: The question last week referred to a supervisor changing rules and procedures. In those cases, it may be counter productive to ask for every little- change in writing.
But you’re right. Whenever the issue turns to compensation, the importance of getting it in writing rises to a new level.
If a manager is proposing new opportunities in pay or advancement –or new commissions, bonuses or incentives to promote business– then as long as they’re serious and genuine about what is being proposed, there should be no problem in asking to have those terms spelled out in writing.
Where I see most miscommunication and misunderstandings, is where things are left off the record or left open to interpretation. For instance:
Promises – Generally, managers are trained (by folks like me) not to make promises. Generally, they’re also expected to inspire and motivate employees and make them see the possible rewards of great performance. But sometimes wires get crossed. What’s supposed to be talk about possible promotions and raises becomes promised promotions and raises. If you think you hear a promise, be very skeptical.
Special Agreements – Some managers may strike a special deal or have “an understanding” with an employee regarding perks, time off or a specific job. Examples include: “After Sally retires, her job is yours;” “If you work a short day on the weekend, I’ll let you off a full day during the week;” “You can have first dibs taking time off during the holidays.” These deals may be honored for a while – sometimes even years. But when the manager moves on or loses influence, your perk is over and you’ll have no recourse, because these wink-and-handshake understandings are not official.
Bottom line: Whenever something is being floated, proposed, promised or hinted at, simply ask “is this something you’d feel comfortable putting in writing”? If the answer is yes, take it seriously, if they hem and haw, don’t bet the farm.
© Copyright Eva Del Rio
