Q:   Last week you discussed what to do when one is left in charge while a supervisor is temporarily out on leave.  My situation, however, is more permanent.   I’ve been promoted and am now supervising and managing my former peers.   In spite of having good relationships with them, it’s been a bit awkward.  Any tips to make everyone more at ease?

A:  Congratulations on being “promoted from within”.  As you’ve found, even when everyone concerned is generally pleased with a promotion, it can still be unsettling to be peers one day, then supervisor/subordinate the next.

Part of the discomfort you sense could be caused from uncertainty, and people not knowing what to expect.  So, it’s up to you to take charge and ensure a smooth transition.  Where do you start?

First, hold an inclusive meeting to establish your new role.  People like to know where they stand so describe your management style (“If you bring me a problem, bring me a solution”), share your communication preferences, explain your work ethic and general expectations.   If appropriate, compare/contrast your style with the previous supervisor.

Next, identify areas of common agreement. All of you have a shared experience under the former supervisor, and probably agree on improvements to be made in the department.

Were there too many (or not enough) meetings?

Was there too much micro-management?  or lack of direction?

Whatever the known issues were, you should acknowledge them and share your plans to address them.  If you start out with areas of agreement, you create a shared purpose and it’s easier for people to get behind you.  Once you’ve spent time as a group working out the wrinkles of your new roles and accomplishing common goals, there should be a noticeable increase in everyone’s comfort level.

Lastly, as a new supervisor it’s important for you to establish a safe way for staff to give-and-take feedback. Perhaps through weekly group meetings, a daily quick walk around the workplace, one-on ones or all of the above.  If your goal is to have your new reports feel at ease, there’s no better way to get there than by fostering open, honest communication.  Best of luck.

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