Q: Last week we discussed a diverse workplace with 20 employees that’s experiencing some under-the-surface interpersonal conflict that remains unresolved. The supervisor is concerned because even though the issues seem to be petty, it has affected the work environment and it no longer feels like a friendly healthy workplace. What can be done?

A: Interpersonal conflict can generate from many root causes such as difference in values based on different experiences and upbringing. Other causes can be personal bias, misunderstanding, assumptions, sensitivity and unfulfilled expectations. And it should be no surprise that many of these root causes are more likely to show up when you have a very diverse group of people working together.

So this is why the situation is happening, now let see what can be done to address it. Here are some suggestions:

Become a Facilitator – this would be a planned activity, bringing the affected individuals together.

If the conflict is only grudging or petty, all you might need is to give folks a chance to vent and feel heard/understood, and then be able to come to a better understanding of each other’s position.

But, this is a risky gambit if you’re not comfortable with managing conflict yourself, or if you don’t establish *fair-fighting-ground-rules and things get out of hand. So only do this if you’re fairly certain you can retain control.

Compromise -If the conflict is more substantive and can be problem-solved, as their supervisor you might be in a good position to bring (or impose) compromise. You should be acquainted with concepts like win-win (where no one gets exactly what they want) and other conciliation/negotiation methods where you explore the needs and assumptions on both sides.

Find common ground -In your situation the common ground might be that everyone wants to have a healthy work environment. No one likes to go to work and find tension and chilly vibes. This is an outcome they can both work towards.

Lastly, you don’t have to do this on your own, there are coaches and trainers who can facilitate this for you.

*Fair-fighting-ground-rules –

Remain calm.

Take turns.

Don’t accuse.

Be specific about what bothers you.

Keep it to business, don’t get personal.

©Copyright Eva Del Rio

Eva Del Rio is creator of HR Box™ – tools for small businesses and startups. Send questions to Eva@evadelrio.com