Q: Somehow, I’ve developed a reputation for being the “go-to” person at work; whether it’s a technicality like how to disarm the security alarm, or a serious disciplinary issue, like how to handle an employee who shows up to work intoxicated; employees will generally contact me first. I don’t mind being helpful and available during my 8 to 5 shift, the problem I’m having is that (because we’re open 24/7) I’m now also getting calls nights and weekends, which is not cool. How do I set boundaries nicely?
A: In some organizations when there is no clear definition of responsibilities or outlined job descriptions, usually one individual will emerge who “somehow” steps up and does whatever is needed regardless of their formal role or position title. This individual will likely have some of the following traits: Bright, responsible, self-starter, proactive, enjoys being helpful and feeling needed. Do any these describe you?
Usually the “go-to” person wields power. Not position power, but personal power and influence. Their indispensability in turn makes them very valuable to the company. So there are inherent rewards both personally (you enjoy it) and professionally (you become a key player). So that explains why you “somehow” got here, now let’s look at how you can set boundaries.
First, define what boundaries you want. You’re the first in this unofficial role, so you get to shape the guidelines.
For example:
Do you want no calls after 5pm if the issue can wait to tomorrow?
Or are you okay with non-urgent calls as long as they are before 8pm?
Or do you want to be called only if there’s an emergency?
Once you know what is and isn’t acceptable to you, go to your supervisor and share the plan. Get approval. In the event your supervisor expects more availability from you, talk about it, try to negotiate this, maybe enlist an additional person to be available. At least now expectations will be clear.
Lastly, once you and your boss are in agreement, communicate your new guidelines to the rest of the staff and couch it as your desire for “work/home” balance (which it is). Everyone can relate to that.
©Copyright Eva Del Rio
Eva Del Rio is creator of HR Box™ – tools for small businesses and startups. Send questions to Eva@evadelrio.com
